Privacy Policy Disclosure

At WhatsOnInTelford.com we are committed to protecting the privacy and security of any personally identifiable information you provide us. The purpose of this privacy statement is to provide you, the user, with details of how www.WhatsOnInTelford.com will collect, store and use the personal data you supply. This includes information that can be linked to a specific website or personal information such as name, address, phone number, or email address. We are the data controller and will process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and any other applicable national laws which relate to the processing of personal data.

This policy (which forms part of the terms and conditions of our website) provides information on what personal data we either collect from you, or that is given by you and how it is used by us.

Please read the following carefully to understand our views and practices regarding Your Data and how we will treat it.

This Privacy Policy explains how we handle and protect your personal information in accordance with applicable data protection and privacy laws.

This policy was updated on 1st of January 2026.

We reserve the right to modify or amend this policy at any time and for any reason. Any material changes to this Privacy Policy will be posted on this website page.

What information we collect

Your use of the Whats On In Telford site or other online or mobile services does not, by itself, constitute consent to the processing of your personal information. Where consent is required by law, we will ask you to provide consent by a clear and affirmative action.

In an effort to keep our service as simple and easy to use as possible we only store information we have received from you, to enable us to carry out the services you are requesting from WhatsOnInTelford.com.

We may collect information that you voluntarily provide by filling in forms on our site, subscribing to our service, posting material or requesting further services. This information may include, but is not limited to, your name, address, phone number and email address.

We process personal information on an appropriate lawful basis under applicable data protection law. Depending on the circumstances, this may include processing that is necessary to provide a service you have requested, to fulfil a contract, to comply with a legal obligation, for our legitimate interests where appropriate, or on the basis of your consent where consent is required.

We use your personal information for the purpose of responding to and fulfilling your requests for our products and services.

We do not disclose any information about customer bookings to anyone for purposes which are not related to your booking or the delivery of our services to you, except where disclosure is permitted or required by law.

To ensure the confidentiality of your personal information we use leading security technology and procedures that are regularly reviewed and updated.

We collect personal information when you:

We collect your full name, email address and phone number each time you make an ad spot booking on our site.

  • Subscribe to our newsletter

We use your email address when/if you subscribe for receiving information on our site so we may keep you informed on special advertising rates, and news that will help you as a savvy advertiser.

  • Contact us via our Contact us web form.

Information we do not collect or store

Payment details

As payments are made by PayPal, we do not gather or store your credit or debit card details where payment is processed through PayPal. Payments are processed securely through the relevant payment provider.

Payments that are made direct to our bank are by BACS or Bank to Bank and we supply you with full banking transfer details.

When you submit a directory listing, the content of the listing and its metadata may be retained for as long as reasonably necessary to operate, maintain and administer the listing and our website services.

All users can see, edit or delete the personal information included on their listings at any time where the relevant functionality is available. Website administrators can also see and edit that information.

Website visitors can see the contact name, website URL, phone number, address and other information included in your submission to describe the directory listing.

Payment Information

  1. If you pay to post a directory listing by entering your credit card and billing information directly on www.WhatsOnInTelford.com, the credit card information will not be stored by us but will be shared through a secure connection with the relevant payment gateway to process the payment.

We may also collect information on what pages you access or visit including traffic data.

Other information we collect:

  • Statistical information

When you visit our site, we may record general information about your visit for statistical purposes. Where analytics or similar technologies require consent under applicable law, they will only be used where the appropriate consent has been obtained.

  • You may refuse the use of non-essential cookies by using our cookie consent settings or by selecting the appropriate settings on your browser. Please note that if you refuse certain cookies, you may not be able to use the full functionality of this website.
  • IP address

When you visit our site our web server may automatically record the IP address of your computer (location on the Internet) to assist with security and fraud protection.

Cookies

We may use cookies and similar technologies to identify your computer or device, including information such as your IP address, operating system and browser type.

Some cookies may be necessary for the website to operate, provide security or remember your preferences. Other cookies, including analytics or advertising cookies, may be used to understand how visitors use our website or to support advertising and other website functions.

Where consent is required for non-essential cookies or similar technologies, we will ask for your consent before those technologies are used. You can choose whether to accept or reject non-essential cookies through our cookie consent mechanism.

Cookies are pieces of information that our web page transfers to your computer’s hard disk or device for record-keeping purposes. Cookies can make the web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard and many websites use them to provide useful features for you.

Cookies and similar technologies may collect information about your device and browsing activity. Some information may be capable of identifying or distinguishing your device and may therefore constitute personal data depending on how it is used.

Advertisers on our site may also use cookies or similar technologies. Where third-party cookies or similar technologies are used, they may be subject to the privacy policies and consent requirements of the relevant third party.

Website Links

Our Site contains links to and from the websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. Please check before you submit your information to these websites.

Use of Information by Whats On In Telford

Whats On In Telford uses your personal information only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on our site may be used to:

  • Purchase an ad spot

Information collected from us when you purchase an ad spot on our website and fill in the order form, including your Business name, email address, Business telephone number and website link, is used to deliver your ad spot confirmation electronically. We may also contact you to make any changes or cancellations to your ad spot.

  • Send newsletter email

We will only send newsletters or other electronic marketing communications where we have the appropriate lawful basis to do so and, where consent is required, where the recipient has actively opted in to receive them. Acceptance of our general Terms of Use does not, by itself, constitute consent to receive marketing communications.

  • Communications with you

We will use your email address and/or telephone number to contact you when you submit a question or suggestion or if we have a need to contact you in connection with your booking.

  • We may use your email address and booking information to inform you of additional services and special offers where we have an appropriate lawful basis to do so. We may also use information to build features that will make the service easier and more personalised for you to use. At your request, we will not send any information or offers unrelated to your specific booking where applicable. At your request, we will send your booking information to your email address or other nominated contact method subject to our customer identity verification procedures being satisfied.

The use and disclosure of personal information will be strictly limited to the purpose for which it was collected, as identified above, or where otherwise permitted or required by law. Unfortunately, transmission of data via the internet is not completely secure, but we will use appropriate security features and measures to protect such information and prevent unauthorised access.

Who We Share Your Information With

We do not disclose any information about customer bookings to anyone except in the following circumstances:

  • Legal obligations

We may be required by law to disclose information you provide to us. We may also disclose information where necessary to protect our legitimate interests, prevent fraud, protect the security of our website or services, or prevent harm to others.

We may also use third-party service providers where necessary to provide our services, such as payment providers, website hosting providers, email providers, analytics providers or other technology providers. Where such providers process personal data on our behalf, we take appropriate steps to ensure that the information is handled securely and in accordance with applicable data protection law.

How We Protect Your Information

To ensure the confidentiality of your personal information we use leading security technology and procedures that are regularly reviewed and updated.

Our systems are configured with industry standard data encryption and firewall technology. When you send PII to us over the Internet, your data is protected by Secure Socket Layer (SSL) technology to help ensure safe transmission.

Data Security

Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organisational measures designed to secure your information against accidental loss and unauthorised access, use, alteration or disclosure.

We reserve the right to update this privacy policy at any time, and any changes we make to our privacy policy will be posted on this page.

Your Data Protection Rights

Under applicable data protection law, you may have rights in relation to your personal information, including:

  • the right to request access to the personal information we hold about you;
  • the right to request correction of inaccurate or incomplete personal information;
  • the right to request deletion of your personal information in certain circumstances;
  • the right to request restriction of processing in certain circumstances;
  • the right to object to certain processing, including direct marketing;
  • the right to request the transfer of certain personal information to another organisation where applicable; and
  • where we rely on consent, the right to withdraw your consent at any time.

These rights are subject to certain legal conditions and exemptions.

If you wish to exercise any of these rights or have a question about how we use your personal information, please contact us using the contact details at the end of this Privacy Policy.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe that your personal information has not been handled in accordance with applicable data protection law.

Copyright Complaint Policy

Infringement notification

At WhatsOnInTelford.com we respect the copyrights and intellectual property rights of others. If you believe in good faith that materials hosted or displayed on our website infringe your copyright, you (or your authorised agent) may send us a written notice containing the information listed below.

We will review copyright complaints and, where appropriate, investigate the material identified in the notice. Where we consider it appropriate, we may remove, disable access to, or request changes to the material concerned while the matter is being reviewed.

Please provide the following information in the following format:

  1. A clear identification of the copyrighted work that you claim has been infringed, including sufficient information to identify the original work.
  2. A clear identification of the material you claim is infringing the copyrighted work, together with information that will allow us to locate that material on the Website, such as the page address or link where the material appears.
  3. Your contact information so that we can reply to your complaint, preferably including your full name, email address and telephone number.
  4. A statement of good faith, confirming that you have a good faith belief that the use of the material complained of is not authorised by the copyright owner, the copyright owner's agent, or applicable law.
  5. A statement confirming the accuracy of the information, confirming that the information provided in the notification is accurate and, where you are acting on behalf of the copyright owner, that you are authorised to act on behalf of the owner of the copyright.
  6. An electronic or physical signature of the copyright owner or the person authorised to act on behalf of the copyright owner.

We may request additional information or evidence where this is reasonably necessary to verify a copyright complaint.

If you submit a copyright complaint in relation to material supplied to or uploaded by a third party, we may contact the relevant person or business that supplied the material and may request evidence that they have the necessary rights or permission to use the material.

Where appropriate, we may remove or restrict access to material while a copyright complaint is being investigated. We may also take further action where we believe that material has been repeatedly uploaded or used in breach of copyright.

We do not accept responsibility for determining disputed copyright ownership where the facts are unclear or contested. In such circumstances, the parties may need to resolve the matter directly or obtain appropriate legal advice.

If this Policy is translated into another language and a discrepancy arises between this Policy and the translation thereto, the English language text shall prevail.

Disclaimer

All the information regarding products, services and travel deals on the website is provided by the suppliers of the particular products and services. The information may change without notice; therefore, check the accuracy of the information with the relevant supplier before making use of it.

WhatsOnInTelford.com and their respective publishers, authors, agents and employees have done their best to ensure the accuracy and currency of all the information on this website contributed by them; however, they accept no responsibility for any loss, injury, or damages sustained by anyone as a result of information or advice contained on the site nor for the results of any arrangement originating from this site.

The use of information on or derived from this site and any arrangement with persons contacted through the site is made at the user’s own risk.

WhatsOnInTelford.com and their respective publishers, authors, agents and employees make no representations about the suitability of the information contained in the documents and related graphics published on this website for any purpose.

All such documents and related graphics are provided “as is” without warranty of any kind, statutory or otherwise. WhatsOnInTelford.com and their respective publishers, authors, agents and employees disclaim all warranties and conditions with regard to this Internet site and the information contained therein, including, without limitation, all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement.

In no event shall WhatsOnInTelford.com and their respective publishers, authors, agents and employees, be liable for any special, indirect, or consequential damages or any damages whatsoever whether in an action of contract, negligence, or other tortuous action, arising out of or in connection with the use or performance of this Internet site or of the information and documents contained therein, provision of or failure to provide services, or any other information directly or indirectly available from this website.

The documents and related graphics published on this website could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. WhatsOnInTelford.com may make improvements and/or changes in the product(s) described herein at any time. The external links herein will let you leave the WhatsOnInTelford.com website

Our website contains links to and from the websites of our partner networks, advertisers and affiliates. The linked sites are not under the control of WhatsOnInTelford.com.  Whilst we try to link only to websites that share our high standards and respect for privacy, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

WhatsOnInTelford.com and their respective employees are not responsible for the contents of any linked site or any link contained in a linked site. WhatsOnInTelford.com is providing these external links to you only as a convenience, and the inclusion of any link does not imply endorsement by WhatsOnInTelford.com of the site. All views expressed by individuals or companies on these sites are their personal opinions and are not necessarily those of or endorsed by WhatsOnInTelford.com

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Changes to This Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. You agree to regularly review this Agreement and to review the most current Privacy Policy. Whats On In Telford reserves the right in its discretion to change the Privacy Policy at any time and your continued use of the Site thirty days after the posting of any amended Terms of Use shall constitute notice as well as your agreement to be bound by any such changes.

Please be assured that we take any concerns about this privacy policy seriously and we will make every effort to protect your privacy. Any questions, comments or requests regarding this privacy policy should be addressed to sales@WhatsOnInTelford.com